Beacon Plumbing, Heating & Mechanical

Came out & unplugged my clogged sewer drain. Put the camera in & noticed 100 year old pipe was damaged. Told them i would not do it at that time. Kids clogged the pipe again, they came out & said we can fix this problem or keep coming out & unclogging. I said fix it. They did & no problems since. i noticed everybody on this site complains about these guys. Perhaps those folks are looking for a hand out??Thanks for keeping me from freakin, Beacon!!!

My kid shoved a couple rolls of toilet paper down the toilet in the upstairs of my house. Water started coming from all over, I was Freakin. I went to the seattle phone book & there was Beacon on the back ready to fix my problem. When i called the lady was very nice & told me what to do to stop the water. After shutting the water off the plumber called & said he would be there in minutes. Once he got there he explained what needed to happen. After we found out what the problem was, the 2 rolls of paper, he unclogged the sewer line. He asked if my toilets, sink & bath took forever to drain. I thought that was a little weird, but said yes. He noticed there were tree roots that completely damaged my sewer line. I asked if this is what might be causing the smell from my crawl space area when it gets warm. I am a single mom with 3 kids. I am on a budget & needed help with what it was going cost to get this job done. The plumber, I think his name was Jim, said he would talk to the owner for me & work with on the billing. In the end I needed a new sewer line. Thanks to Beacon My kids & I have a safe home. Thanks Beacon you saved me while i was freakin!!!

We got our water bill and it had more than doubled! Our utility suggested to check for leaks in our water service line or maybe our toilets. We called Beacon and they arrived on time that same day. The plumber was very polite and put on shoe covers before entering the house. Within 5 minutes he confirmed there was no leak in the water line but that the toilet in the downstairs guest room was leaking. He gave us the price to fix the leak which was OK with us. We told him to go ahead and do the work, which he did. We would have them do work for us again.

I realized my hot water heater had been leaking so I called Beacon and they sent someone over on Memorial Day (without charging me for the holiday) there was some pretty extensive damage and he got me hooked up with the flood people and a contractor-- the experience was stressful but the guys made it so much easier.... he even fixed my garbage disposal for no charge.... I would refer anyone to Beacon

I've been a Beacon customer for many years and I've always thought they were a well run, good plumbing company. But today they totally hit the ball out of the park. Years ago I had a lot of work done and one thing that was done was a replacement valve for my stall shower. The valve was a good one (Wolverine Brass) and I was told I had gotten the Cadillac of valves and that I'd never have any problem with it and that it should last forever. It didn't. Almost from the start there was a VERY slow drip coming from the valve but I never wanted to incur the expense or go to the trouble of having them come out again to fix it. So I just put up with it and the few ounces of water that I wasted every month or three didn't make me feel overly guilty. It was also handy during the winter to keep my pipes from freezing. About a month ago I had some extensive work done to install a clean out valve and have my sewer line cleaned. That was necessary after the sewer line plugged up and we had a small flood. It took two days of constant work to set things right but Beacon was very prompt, very professional, and did a good job for us. And since they were out to my house and since it cost a fortune for the two days of work I thought I'd have the plumber take a look at the shower valve and maybe finally correct the problem. He had trouble getting the cover plate off (the set screw had been stripped and not by me) and he told me that he'd have to come out at another time to fix it since he didn't have the necessary parts and I'm sure he was tired enough from all that work on the sewer pipe. But after he left the dripping got much worse and after a few weeks I'd had enough and called Beacon, told them what had gone on before and that I'd at least like my slow drip back if not a complete fix and that I didn't expect to have to pay for the house call. I think I spoke to Bill and I was AMAZED at his reaction. He told me that he totally understood my frustration and that they would do whatever it took to make things right. He had David the plumber out to the house within 30 minutes and David was an unbelievably competent and nice man. He drilled out the set screw, replaced the valve, replaced the face plate, cleaned up some of the silicone caulk that had been originally applied when the valve was put in years ago, gave me advice about my furnace, and was in and out in no time and at no costs to me. Believe me when I say that Beacon has my business for life. They really went above and beyond the call of duty and I would recommend them to anyone with a plumbing problem.