Beacon Redeems Themselves with Quality Service from start to finish Two and a half years ago (Jan 2008), my water heater died. Beacon was super quick to respond. While the techs were very friendly and helpful and prompt, I was troubled that they brought only a single 50 gallon unit, which they used to replaced my busted 40 gallon unit. What's more, the water rotted pressed wood board stand had to be replaced and they offered (and I had to take) a paint-chipped, slightly rusted metal stand they charged \$200 for. I was furious at feeling cornered given my circumstances as I hardly could shop around in the middle of winter.I later spoke with the owner, Bill, who promised a credit of \$200 Beacon bucks, WHICH I NEVER RECEIVED nor did I ever get phone time with him on the matter again. Now, I've just found this water heater has a leak and there's rust showing at the base...just two and half years later.I've called Beacon because they caused this problem and I expect they'll fix it.I F they do in a timely and responsible manner (I better not be charged a dime beyond service call) then I'll eat crow and come back here and sing their praises.... I'M EATING CROW....Tom of Beacon came out hours after I posted this and took care of the matter. He explained my water heater was simply sweating. He then went on to perform the annual maintenance check. I spoke to him at length about my concerns with customer service and he politely allowed me to 'vent'. I also called Bill and after struggling through issues with their new computer phone system, he agreed to honor his promise of credit from 2.5 years ago. He spoke with Tom via speaker phone and the \$150 credit was immediately applied to the yearly service. I have to say, this company has been through the ringer since I last used them ( a simple internet search will yield results) and it seems that they are truly trying to clean up their perceived image (which did result from actual issues with plumbers and on the customer service back end). Beacon has definitely had a second chance to make a first impression with me. 4 out of 5 stars based on earlier 2-star experience and now newer 5+ star second experience.
Contact Beacon Plumbing, Heating & Mechanical and call us today at (206) 452-4363